One trusted procurement partner for Willow Chiropractic’s 6 sites

Case study: Willow Chiropractic

Willow Chiropractic is a chiropractic and wellness group with clinics across the South West of England, giving patients access to expert chiropractic and physical therapy care. As the business has grown, managing waste management, energy procurement, and merchant services separately became harder to keep on top of.

Since 2021, we’ve partnered with Willow Chiropractic to deliver waste management, merchant services and energy procurement across their 6 sites.

The challenge

• Waste management, energy procurement and card payments were all being managed separately across a growing, multi-site estate, making it time-consuming and difficult to manage.
• Energy procurement was split further across multiple suppliers between the sites, with a different contract and renewal dates for each.
• Costly operational core services that could be streamlined further for cost-savings and better allocation of resources.

Our solution

• Brought waste management under one service for all 6 sites, optimising segregation to improve recycling rates and reduce costs.
• Consolidated energy procurement from multiple suppliers down to one, simplifying contract management across the whole estate.
• Moved merchant services onto a transparent Interchange++ model, with premium card machines across sites and no rate increases since switching.
• Delivering consistent quality across every service for ease and streamlined operations.

The results

• A partnership built around service quality that’s grown service by service, from an initial engagement on waste management to managing all three core services across the sites.
• 14% annual savings on waste management.
• 6 sites are now on one energy supplier per fuel, and contract management is done by an in-house expert team.
• No rate increases on merchant services since onboarding, with consistent service quality throughout.
• Willow’s operations are now handled by one team, a single point of contact for queries and provider management handled for the business.

Would you like one procurement partner across your sites?

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