Streamlined core operational services for ANNA Cake Couture

Case study: ANNA Cake Couture

ANNA Cake Couture is a premier bakery based in Bristol, celebrated for their beautiful wedding and occasion cakes, cookies and macarons. With a loyal client base across the country and a growing operation, ANNA’s needed a trusted operations partner to streamline their day-to-day services and free up time to focus on what they do best.

Since 2024, we’ve partnered with ANNA Cake Couture to deliver waste management, merchant services and energy procurement — all under one roof.

The challenge

ANNA Cake Couture was looking for a more centralised, streamlined approach to their operational services. Managing multiple providers across different areas of the business had become time-consuming and costly.

Waste management

• Waste services were split across multiple providers, making day-to-day management difficult and inefficient.
• While a recycling system was already in place, it hadn’t been brought together in a way that worked cohesively.
• Overall, waste management costs were higher than they needed to be.

Merchant services (Card payments)

• Card payment costs lacked transparency, with limited visibility over what they were paying and why.
• ANNA’s also needed a reliable EPOS solution to support the payments flow and tracking.
• The existing service was more expensive than it should have been.

Energy procurement

• An existing energy contract was coming to an end, and they needed competitive rates secured for the next term.
• Ongoing contract management was becoming time-consuming.

Our solution

Waste management

• Consolidated ANNA’s waste services under one reliable provider, removing the need to manage multiple suppliers in-house.
• Reviewed the existing collection schedule and introduced a more cost-effective service matched to the bakery’s operational needs.
• Maintained existing recycling rates whilst streamlining the overall process.

Merchant services (Card payments)

• Introduced a new merchant account with a transparent, straightforward cost structure with Interchange++ — giving ANNA’s full visibility over their card processing fees.
• Provided an integrated EPOS solution that streamlined the tracking.
• Moved to a more competitive pricing model, delivering significant savings.

Energy procurement

• Carried out a full market review to identify the most competitive energy rates available.
• Secured a new energy contract on ANNA’s behalf, ensuring strong value for the next term.
• Took on ongoing contract management entirely, removing that responsibility from the team.

The results

• Significant cost savings across all services — including a 24% annual reduction in waste management costs and 53% annual savings on merchant services
• A single, centralised operational partnership across all three services
• Ongoing contract management and in-house support.

Would you like to streamline your bakery’s operations?

Our team would be delighted to help. Get in touch with our team through the link below.