Cost savings and service improvements at LBS Builders Merchants

Case study: LBS Builders Merchants

Founded in 1931, LBS are the largest and leading independent builders’ merchants in South Wales. The LBS Group proudly operate 50+ branches over South Wales, including LBS Builders Merchants, Total Plumbing, LBS Kitchens & Bathrooms, Talbot Timber, D.G. Heath, LBS Civils & Drainage, LBS Roofing supplies, LBS Renewables Centre and the LBS Home Centre.

The company’s waste management solution needs to operate smoothly. Therefore, LBS were looking for a reliable and cost-effective solution.

The Challenge

With an expanding portfolio, LBS Builders Merchants required a reliable cost-effective service:

• Reliable collections, efficient operations across multiple sites
• Customer service, with any issues quickly resolved
• Best value, with clear, transparent pricing.

Our solution

We took a consultative approach, starting with a comprehensive waste audit across all sites:

• Site visits: We undertook site visits to understand the business and its daily operations to develop a tailored waste management solution.
• Portfolio restructure: We split the portfolio into two distinct groups, tailoring their collection schedules and utilising reliable local providers for each group.
• Service reliability: We instructed service providers for more consistent and reliable waste management services.
• Improved support: We provide a single point of contact, improving communication and resolving possible queries quickly.
• Cost reduction: We negotiated bespoke pricing and optimised service schedules.

The results

Our tailored waste management solution delivered a measurable impact for LBS Builders Merchants:

• Reliable waste collections provided by local providers.
• Improved, consistent service and customer support.
• 20% annual savings across the LBS portfolio.

The next steps

With a streamlined, reliable waste solution in place, we remain a trusted partner, ensuring the improved service quality remains and addressing any changes or expansions in the future.

Need more reliable waste services for your business?

Get in touch today; let’s make your waste management tailored to fit your business.