Delivering service excellence for Wai Yee Hong

Case study: Wai Yee Hong

Wai Yee Hong is a family-run Chinese cash & carry and supermarket, based in Bristol. Committed to quality and community, the business has built its reputation by providing fresh, authentic goods to both wholesale and retail customers.

To keep operations running smoothly, they rely on dependable core services across energy, waste management, and payments.

The Challenge

For a busy supermarket and cash & carry, managing multiple suppliers and resolving day-to-day service queries must be smooth and efficient. The business needed a partner who could streamline services, handle supplier queries, and provide consistently high-quality support.

Our solution

We became the single point of contact for all of Wai Yee Hong’s core services, giving the business peace of mind and freeing them to focus on what they do best:

• Core services consolidation: We negotiated contracts for gas and electricity, procured a tailored waste management solution, and secured competitive card processing rates – bringing all core services under one roof.
• Ongoing customer support: Acting on behalf of Wai Yee Hong, we handle supplier enquiries directly, saving them valuable time and ensuring any issues are resolved quickly.

The results

• A single, reliable procurement partner managing the core services.
• Fast, responsive support with issues handled directly by our team at Unyfi.
• Delivered modest savings across energy, waste, and payments – but with far greater impact from the quality of ongoing service.

The next steps

With Unyfi managing Wai Yee Hong’s core services, the cash & carry can focus on what matters most – providing the best produce and service to their customers. We continue to act as their trusted partner, ensuring service quality remains consistently high.

Are you looking for a procurement consultancy to partner with that puts service quality first? Let’s talk.