Case study: ANNA Cake Couture
ANNA Cake Couture is a premier bakery based in Bristol, celebrated for their beautiful wedding and occasion cakes, cookies and macarons. With a loyal client base across the country and a growing operation, ANNA’s needed a trusted operations partner to streamline their day-to-day services and free up time to focus on what they do best.
Since 2024, we’ve partnered with ANNA Cake Couture to deliver waste management, merchant services and energy procurement — all under one roof.
The challenge
ANNA Cake Couture was looking for a more centralised, streamlined approach to their operational services. Managing multiple providers across different areas of the business had become time-consuming and costly.
- Waste services were split across multiple providers, making day-to-day management difficult and inefficient.
- While a recycling system was already in place, it hadn’t been brought together in a way that worked cohesively.
- Overall, waste management costs were higher than they needed to be.
Merchant services (Card payments)
- Card payment costs lacked transparency, with limited visibility over what they were paying and why.
- ANNA’s also needed a reliable EPOS solution to support the payments flow and tracking.
- The existing service was more expensive than it should have been.
- An existing energy contract was coming to an end, and they needed competitive rates secured for the next term.
- Ongoing contract management was becoming time-consuming.
Our solution
Waste management
- Consolidated ANNA’s waste services under one reliable provider, removing the need to manage multiple suppliers in-house.
- Reviewed the existing collection schedule and introduced a more cost-effective service matched to the bakery’s operational needs.
- Maintained existing recycling rates whilst streamlining the overall process.
Merchant services (Card payments)
- Introduced a new merchant account with a transparent, straightforward cost structure with Interchange++ — giving ANNA’s full visibility over their card processing fees.
- Provided an integrated EPOS solution that streamlined the tracking.
- Moved to a more competitive pricing model, delivering significant savings.
Energy procurement
- Carried out a full market review to identify the most competitive energy rates available.
- Secured a new energy contract on ANNA’s behalf, ensuring strong value for the next term.
- Took on ongoing contract management entirely, removing that responsibility from the team.
The results
- Significant cost savings across all services — including a 24% annual reduction in waste management costs and 53% annual savings on merchant services
- A single, centralised operational partnership across all three services
- Ongoing contract management and in-house support.
Would you like to streamline your bakery’s operations?
Our team would be delighted to help. Get in touch with our team through the link below.
Related services
Waste management
Merchant services
Energy procurement
Interchange++
